At Well Space, we want to ensure your satisfaction on products and services. This is why we will continue to provide the best quality and keep you informed of all policies related to our site.
Placing an Order:
Prior to purchasing any product or service on this site, the customer agrees to read and abide by all information and instructions stated in our policy.
Request to change or cancel orders:
No cancellations or changes can be made to an order once it has entered our system.
Out of stock items:
Every attempt is made to keep items in stock, however sometimes demand may exceed inventory. In the event a purchased item is out of stock, the remainder of the order will be shipped and a refund issued for the out of stock item. A full refund will be issued on orders which cannot be filled.
Shipping and Delivery:
Service Order Processing: Please allow 3-5 business days for your order to be processed. You will be contacted by one of our professionals to schedule your service. Please note that professionals will make up to 3 attempts to reach you via email and phone. Appointments are scheduled based on availability of the professionals. If client is unable to be reached or does not respond, client has up to six months to use the purchased services.
Product Order Processing:
Orders are processed Monday through Friday only. We make every attempt to ship within three business days following receipt of a cleared payment. We reserve the right to take up to five business days to process an order for shipping.
Clients will be sent an email notification from when their order has been processed.
Shipping times are estimates only and are not guaranteed. Delivery times are based on the day your order is shipped, not the day the order is placed.
Sundays and observed holidays are not included as business days in the estimated delivery times.
We only ship to United States addresses. We ship via USPS. We offer Priority or Express shipping options. Shipping options are may be chosen at time of checkout.
Priority has an estimated delivery time of 2-3 business days. A signature is required at delivery.
Express has an estimated delivery time of 1-2 business days. A signature is required at delivery
Unclaimed, Refused or Undeliverable Shipments:
All aforementioned returns will incur a 20% restocking fee in addition to non-refundable shipping charges. We do not re-ship undeliverable or refused orders. If you would still like the products, you are welcome to place a new order with a valid address.
This policy applies to any shipments delayed or lost by USPS. We understand the frustration when an order is not received within the expected time frame and we will make every effort to assist you in locating it. If your order is not received within seven (7) business days from the date of shipment, please contact us. We will contact USPS customer service and document an overdue shipment. USPS does not allow any lost claims to be filed for uninsured shipments. We strongly recommend insurance on all orders. Claims may be filed with USPS by the customer in an attempt to recover any losses. We are not responsible for any fees or costs associated with missed or canceled stylist appointments or planned installs due to any shipping delays or losses. Purchase your products well in advance of any scheduled appointments or events.
Incorrect item received:
In the event a client reports an incorrect item received in their order, we require that the item be returned prior to a replacement item being shipped. A credit will be issued for the cost of return postage, with a maximum value of $10. The correct item will be shipped via USPS Priority shipping with signature confirmation, regardless of the initial shipping method.
We will not place instructions on your shipment to leave packages on porches, hidden on the property, or to deviate in any manner from routine delivery practices. Any special delivery instructions must be requested by you to your carrier.
Due to the nature of our business, all sales of products and services are final.
Terms and Conditions of Use:
All content of this site, including but not limited to design, image, layout, and text is the sole property of Well Space and is protected by copyright and other intellectual property laws.
We reserve the right to amend these Terms & Conditions at any time without notice.
THIS SITE AND ALL CONTENT, PRODUCTS AND SERVICES INCLUDED IN OR ACCESSIBLE FROM THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND (EXPRESS, IMPLIED AND STATUTORY, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF TITLE AND NONINFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ALL OF WHICH WELL SPACE DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW. YOUR USE OF THE SITE IS AT YOUR SOLE RISK.TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, NO RESPONSIBILITY IS ASSUMED FOR ANY INJURY AND/OR DAMAGE TO PERSONS OR PROPERTY AS A MATTER OF PRODUCTS LIABILITY, NEGLIGENCE OR OTHERWISE, OR FROM ANY USE OR OPERATION OF ANY IDEAS, INSTRUCTIONS, SERVICES, METHODS, OR PRODUCTS FROM THIS SITE. PHOTOGRAPHS OR VIDEOS ON THIS SITE DEMONSTRATING REMOVAL INSTRUCTIONAL TECHNIQUES ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE DISPLAYED TO PROMOTE UNDERSTANDING OF FITNESS SERVICES AT WELL SPACE. ALL PRODUCTS ON THIS SITE ARE PURCHASED WITH THE AGREEMENT THEY ARE TO BE USED WITH SUFFICIENT TRAINING BY A LICENSED or CERTIFIED FITNESS PROFESSIONAL. WELL SPACE SHALL NOT BE LIABLE TO ANYONE FOR ANY LOSS OR INJURY CAUSED IN WHOLE OR PART BY ITS NEGLIGENCE OR CONTINGENCIES BEYOND ITS CONTROL IN PROCURING, COMPILING, INTERPRETING, REPORTING OR DELIVERING INFORMATION THROUGH THIS SITE. IN NO EVENT WILL WELL SPACE BE LIABLE TO ANYONE FOR ANY DECISION OR ACTION IN RELIANCE ON SUCH INFORMATION. WELL SPACE SHALL NOT BE LIABLE TO ANYONE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, CONSEQUENTIAL, SPECIAL, INCIDENTAL, INDIRECT, OR SIMILAR DAMAGES) EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ALL PRODUCTS, SERVICES AND INFORMATION FROM THIS SITE ARE AT CUSTOMER'S RISK.
WELL SPACE values the privacy and security of our clients. When processing an order, we require the details of the bank account, credit card or debit card used in payment, as well as a delivery and billing addresses, e-mail address and contact number. Clients who supply us with their telephone numbers, will only receive telephone contact from us with information regarding a current order that they have placed. For your added security, we do not store your bank, credit card or debit card numbers. Well Space may use your contact information for product and service promotion. If you do not wish for your contact information to be held on record and used in this manner, you may contact us in writing and ask for your details to be removed. We will never sell your information to a third party. Our site automatically captures the user's IP address and session information. This is recognized by the Web server and is only used for system administration and to provide statistics which we use to evaluate site usage. All collected information is subject to disclosure when or if legally required to do so.
Errors and Omissions:
Our goal is to provide complete, accurate, up-to-date information on our web site. Unfortunately, it is not possible to ensure that any web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete, or current. We reserve the right to correct any errors, inaccuracies of omissions - including after an order has been submitted - and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.
When placing a order, the client agrees to all policies, guidelines, restrictions and regulations as listed.